Ecommerce User Experience 2021 Fourth Edition by Nielsen Norman Group helps you improve the customers experience in the client journey on the ecommerce websites. Boost your online sale right now with Ecommerce User Experience 2021 Fourth Edition by Nielsen Norman Group
Ecommerce User Experience 2021 Fourth Edition by Nielsen Norman Group
Ecommerce User Experience 2021 Fourth Edition by Nielsen Norman Group lends a hand to improve your ecommerce site to increase in competitive advantage. As you know that the consumers nowaday require more than just the shopping features. That’s the reason why we need to understand their expectation and optimize the ecommerce sites
The information on the internet now is huge and messy so you will easily be distracted if there is no right direction. Join the Ecommerce User Experience 2021 Fourth Edition by Nielsen Norman Group you will receive a series that includes 13 reports on specific topics and presents 837 design guidelines based on our usability research. Discussions and more than 1500 screenshot illustrations supplement the findings.Article on research findings: The New Ecommerce User Experience: Changes in Users’ Expectations
You have options: buy individual reports, or save 58% when you purchase all 13 volumes together.
Part. 01: Ecommerce User Behavior and Executive Summary for the Series
You need to know the key usability findings that all ecommerce organizations should know and this report has 108 pages. It has all the insights of people’s online shopping behavior. Before you start to do something related to business and customers you should know deeply about them, that the reason why we give you this information in the begin
Part. 02: Homepages, Category Pages, Listing Pages, and Product Comparisons
Next step, you should get the ecommerce usability research featuring 69 guidelines to understand the clients interest and engage them to browse your offerings
Part. 03: Product Pages
You will know 85 guidelines for generating the attractive product pages. Hold this information in hand you will know exactly what product information customers want to see, when is the right time to let them see your messages, and put everything in the right places
Part. 04: Shopping Carts, Checkout and Registration
Raise ecommerce transactions with 80 guidelines for creating a smooth checkout experience.
Part. 05: Search
In this part, you will get 80 tips for designing search to increase profitability because most ecommerce clients go directly to a site’s search tool to find products.
Part. 06: Customer Service
You need to improve the customer experience day by day, that is the reason why in this part you will learn 50 tips for designing websites that support clients when they need it. Good ecommerce customer service leads to more loyal customers.That’s it.
Part. 07: Selling Strategies
Additionally, one of the useful ways to keep the clients stay with you for a long time is to to predict and meet their needs throughout the entire online sales process. Now you will have 85 guidelines for improving your ecommerce marketing, merchandising and selling techniques.
Part. 08: Wish Lists, Gift Cards, and Gift Giving
Access the prospects effectively by gift – giving and of course, you will receive 80 tips for helping shoppers create registries and redeem gift cards online.
Part. 09: Trust and Credibility
In business, trust is difficult to build but easy to lose, especially on ecommerce websites. Do not worry, you will be given5 0 guidelines for helping visitors feel confident enough in your organization to take desirable actions, then you can be confident to build the loyal clients
Part 10: International Purchasers
Get 57 tips for appealing to a global audience to discover the nuances of selling to customers in different countries.
Vol. 11: Store Finders and Locators
Exploring 56 tips for designing locators on desktop and mobile websites and applications to get people to your stores by making yourself easy to find.
Vol. 12: Transactional Email and Confirmation Messages
With the 112 design guidelines to improve client satisfaction at the same time saving you money., you can reduce customer service costs with well-written automated email messages.
Vol. 13: Ecommerce User Research Methodology
Let’s learn how we collected the data so you can apply those recommendation appropriately.Get inspiration for conducting your own studies
About Nielsen Norman Group
The Nielsen Norman Group is well-known as an American computer user interface and user experience consulting firm, founded in 1998 by Jakob Nielsen and Don Norman.Their work includes an analysis of the interface of Microsoft’s Windows 8 operating system. They have done analyses of the user experience of mobile devices and intranets.As of 2000, Bruce Tognazzini joined Nielsen Norman Group as a partner.
With the long time operation and prestige in the customer experience, you can rely on Nielsen Norman Group instruction and contact us right now for join the course